How to Know When the Tenant is Available after Schedule Updates

How to Know When the Tenant is Available after Schedule Updates

As we learnt, Workday Tenants are unavailable during .Weekly Service Updates and Workday Feature Releases

Your tenants some times may be available before the scheduled end time.  If you would like to be notified when any of your tenants become available after a Weekly Service Update or a Workday Feature Release,

Follow the below sequence of steps in which ever tenant the notification is required:

1. Create Custom Report - You can create your custom report with any report data source and fields. 
2. Create a new EIB Outbound Integration and use the newly created custom report as the data source. No Transformation required.
3. Use ‘Workday Attachment’ as the Delivery Method.
4. Set up the EIB Integration Notification (Trigger on Launch) to trigger when this EIB is launched. - Provide email IDs or Distribution list as who need to receive the notification also configure the Subject appropriately to indicate that your (PROD / Sandbox / Implementation etc.,) Workday tenant is available
5. Schedule the EIB to run after the maintenance window begins.( Weekly Recurrence 6:30pm PT on Friday for Sandbox and 12:30 am PT on Saturday for Production) 
6. When the service update is complete, the EIB will trigger automatically, and the notification email will be sent to indicate the tenant's availability.

Specially for Sandbox notifications, create the schedule in your Production tenant so that it copies over during the weekly Sandbox refresh.

Restricted to Environment - Sandbox  6:30pm PT on Friday
Restricted to Environment - Production 12:30 am PT on Saturday

Workday is planning for zero downtime as part of roadmap so, the above process would no longer be needed for the users to configure.

Workday Tenant - Maintenance Windows

Maintenance Windows

As we know we need to enter a Tenant Management Request in the Workday Customer Center to create, refresh or delete a Implementation tenant, there you will be asked to select a Maintenance Window. You may also select to refresh your Sandbox Preview tenant during the described maintenance windows. Workday currently allows only Implementation tenant maintenance to occur.

Here is a quick view of Community Calendar which shows the filtered events - Operations on - Implementation, Production, Sandbox and Sandbox Preview. This provides the view of scheduled events.

Other events that you can check out in the filter are Training Class, User Group Meeting, and Webinar

Workday Maintenance Window

Daily we have 4 maintenance Windows. All 'time' represented is in Pacific Standard Time. Below are the Standard timings in a given day represents when the tenant request will begin processing.

1.   2am
2. 10am
3.   6pm
4. 10pm

All Week days except Friday 6pm, Friday 10pm, and Saturday 2am, because of the Weekly Maintenance.

You need to submit your maintenance request by 2pm PT on the day prior to your preferred maintenance window. This is the deadline set by Workday.

Workday Data Centers

Data Centers

There are 5 different data centers for Workday. Below is the list.

1. Ashburn
2. Dublin
3. Portland
4. AWS Columbus
5. AWS Montreal

Blow show are the sample URL as how you login to the prod and non-prod Workday Tenants

Production:          impl.workday.com

Non-Production:  www.myworkday.com

To check which data center you customer / organization is at, you can verify by logging into Workday Community or Workday Customer Center or Using Your Tenant URL Prefix.

Via Workday Community: 

1. Click your profile image and select View Profile.
2. Click your Organization (Company) name.
3. View the Production / Non- Production Data Center value.

Here is the 30 Days View for one of the Workday Data Center

24 hour View of one of the Workday Data Center

This shows 4 statuses:

• Available
• Maintenance
• Degraded
• Disruption

This provides details of upcoming scheduled maintenance, Historical view of the past 24 hours or past 30 days.